About AirDroid Remote Support
AirDroid Remote Support is an efficient solution for remote support and lightweight management. You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial...
AirDroid Remote Support is an efficient solution for remote support and lightweight management. You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial gesture, AR camera, etc. In addition, an intelligent remote monitoring and management solution is provided. Key Features: Remote Control: Directly control the remote device during the help session. Real-time Screen Sharing: Share screen with your partner to see the issue together. Pause anytime to protect privacy and data security. Live Chat: Discuss complex problem with voice call, can also sent voice and text messages. File Transfer: Able to send any required files through the chat window to give fast support. AR Camera & 3D Markers: Allows you to see through the remote device camera and place 3D markers onto real-world objects. Permission & Device Management: Assign roles and permissions for support team members, monitor the status of devices on a list, and manage device groups. Security & Privacy: Secure remote access with 256-bit AES and dynamic 9-digit codes. Disable or enforce functions to enhance security. Quick Guide: Business User: 1. Visit the official website (https://www.airdroid.com/remote-support-software/) and apply for a free trial. 2. Install AirDroid Business on the the supporter's Windows, macOS or mobile device where you wish to provide remote support. 3. Install AirDroid Remote Support on the supportee's iOS or Windows devices. 4. Initiate a support session with a 9-digit code or from the Device List. Personal user: 1. Install AirMirror on the supporter's mobile device. 2. Install AirDroid Remote Support on the supportee's mobile device. 3. Get the 9-digit code showing in AirDroid Remote Support app. 4. Enter the 9-digital code in AirMirror and start your help session.
Version History 1. Expands remote access for Windows devices; 2. Other bug fixes and improvements. 1.2.1 05/15/2024 1. Other bug fixes and improvements. 1.2.0 03/06/2023 Known bugs fixes and improvements. 1.1.4 11/17/2021 Other bugs fixes and improvements. 1.1.3 08/09/2021 1. Added 2D compatibility mode in AR Camera: If your device does not support Augmented Reality (AR), now with 2D compatibility mode, you can stream your surroundings to your supporter and receive the marked screenshots to help solve the issues. 2. Other bugs fixes and improvements. 1.1.2 10/26/2020 1. Automatically display the received "Markup" images. 2. Other bugs fixes and improvements. 1.1.1 06/22/2020 1. AirDroid Remote Support is now compatible with the business version. Receive instant help with the same client app for both personal and business use. 2. Introducing the AR (Augmented Reality) technology for personal and business users. Free AR video recordings with 3D arrows to clearly illustrate the source of the problem you are facing. Your supporter can give precise instructions based on the AR videos you’ve sent. 3. Business supporters can initiate AR Camera request during a help session, turning your device into a powerful streaming tool to visualize and solve problems in real-time with tools such as 3D arrows and more. 4. Other bugs fixes and improvements. 1.1.0 06/02/2020 Bugs fixes and improvements. 1.0.6 03/18/2020 1.0.5 03/18/2020
Previous Versions
Here you can find the changelog of AirDroid Remote Support since it was posted on our website on 2022-07-27 18:42:32.
The latest version is 1.2.1 and it was updated on 2026-10-14 13:40:57. See below the changes in each version.
AirDroid Remote Support version 1.2.1
Updated At: 2026-10-14
Changes: Version History 1. Expands remote access for Windows devices;
2. Other bug fixes and improvements. 1.2.1 05/15/2024 1. Other bug fixes and improvements. 1.2.0 03/06/2023 Known bugs fixes and improvements. 1.1.4 11/17/2021 Other bugs fixes and improvements. 1.1.3 08/09/2021 1. Added 2D compatibility mode in AR Camera: If your device does not support Augmented Reality (AR), now with 2D compatibility mode, you can stream your surroundings to your supporter and receive the marked screenshots to help solve the issues.
2. Other bugs fixes and improvements. 1.1.2 10/26/2020 1. Automatically display the received "Markup" images.
2. Other bugs fixes and improvements. 1.1.1 06/22/2020 1. AirDroid Remote Support is now compatible with the business version. Receive instant help with the same client app for both personal and business use.
2. Introducing the AR (Augmented Reality) technology for personal and business users. Free AR video recordings with 3D arrows to clearly illustrate the source of the problem you are facing. Your supporter can give precise instructions based on the AR videos you’ve sent.
3. Business supporters can initiate AR Camera request during a help session, turning your device into a powerful streaming tool to visualize and solve problems in real-time with tools such as 3D arrows and more.
4. Other bugs fixes and improvements. 1.1.0 06/02/2020 Bugs fixes and improvements. 1.0.6 03/18/2020 1.0.5 03/18/2020
AirDroid Remote Support version 1.2.1
Updated At: 2024-05-15
Changes: May 15, 2024
Version 1.2.1
1. Expands remote access for Windows devices;
2. Other bug fixes and improvements.
AirDroid Remote Support version 1.2.1
Updated At: 2024-05-15
Changes: 1. Expands remote access for Windows devices;
2. Other bug fixes and improvements.
AirDroid Remote Support version 1.2.0
Updated At: 2023-03-06
Changes: Mar 6, 2023
Version 1.2.0
1. Other bug fixes and improvements.
AirDroid Remote Support version 1.1.4
Updated At: 2021-11-17
Changes: Nov 17, 2021 Version 1.1.4
Known bugs fixes and improvements.
Disclaimer
Official App Store Link
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